Technical Services

Galaxy Field Technical Services

Award-winning Galaxy Technical Services (GTS) provides reliable Project Management and technical services for installation, service and project rollouts to your client’s business locations across Canada.  Let us be your smart hands and field technicians at a cost far below what you may expect. GTS can manage projects from a few DSL connections to full National chain rollouts.

We are equipped with a team of over 60 experienced field technicians, all capable of installing best-in-class connectivity solutions, including Point of Sale (POS).

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OVER 25 YEARS OF

SERVING

TECHNICAL AND ENGENEERING

SUPPORT

BEST NETWORK COVERAGE OF

NORTH AMERICA

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Commercial Business Solutions

  • Commercial grade VSAT installations – Ku, Ka & C Band
  • Wired line installations – DSL, cable, T1 modems, firewall routers, and managed VPN
  • Wireless installation – 3G, 4G, LTE
  • Digital Signage – installing and servicing monitors and media servers (various models of flat screens and LCD’s)

The Galaxy Guarantee

Galaxy manages the process from scheduling, dispatch, support with vendors and IT departments to obtaining customer site sign-off. This process is the key to completion of new installations and service calls, ensuring proper documentation that includes key site pictures and customer sign-off procedures. The Galaxy Installation Portal is our proprietary web-based software solution that manages the entire process.

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Galaxy Installation Portal

Our portal allows us to assign, track and close service orders. It hosts work orders, relevant technical documents and special instructions, as well as allowing our field technicians to upload pictures and sign off documentation as required in the statement of work. These processes ensure that you or your clients can be confident in the quality and completeness of the work being done.

Galaxy’s extensive online portal allows complete project management from start to finish. New orders can be issued, jobs can be closed, and you can capture pertinent details of the job including: location, contacts, equipment, configuration files, and more.

Let’s Talk

Talk to us about your remote communication needs and we will deliver a high-performance solution on time, on budget, and with a guaranteed service level agreement.