Galaxy Technical Services

With more than 60 contract and salaried field technicians Galaxy is well equipped to support field service level agreements for our most demanding customers, or yours.

Many regional, national and international companies look to Galaxy for their secure communication and Point of Sale (POS) solutions because of our ability to offer a reliable, cost efficient service and professional installation and field service.

With years of experience across Canada installing communication solutions of all types, Galaxy has developed a network of technicians with skills and experience across many technologies.

Galaxy’s vast network of certified technicians allows us to provide complete coverage throughout Canada with respects to commercial and enterprise accounts. Whether your requirements include new installation services, de-installation, or dispatch and service maintenance work, Galaxy has trained and insured technicians prepared to complete the job on time and as efficient as possible.

Some of the commercial work Galaxy’s technicians regularly perform include:

  • Commercial grade satellite antenna installations – Ku ,Ka & C-band
  • Wired line installations – DSL modems/firewall routers/managed VPN, experience with Seimens, Cisco, Fortigate,Raven,and more.
  • Wireless installations
  • Digital Signage – installing/servicing monitors/media servers
    • Various models of flat screens/LCD’s/media servers

The key to providing these services is more than having skilled hands in the field to service our clients. It is the ability to manage the process from dispatch, to site support with vendors, communication providers, or clients’ IT departments. That process is the key to resolution of service calls, completion of new installations and ensures proper documentation, including key site pictures and customer sign off procedures based on the statement of work. These processes are managed through a proprietary web based software solution called the Galaxy Installer Portal.

GALAXY INSTALLER PORTAL

Our portal allows us to assign, track and close service orders. It will host work orders, relevant technical documents and special instructions as well as allow our field technicians to upload pictures and sign off documents as required in the statement of work. These processes ensure that you or your clients can be confident in the quality and completeness of work being done.

Galaxy’s extensive online portal allows complete project management from start to finish. New orders can be uploaded to the portal with all the required pertinent details of the job, including: location, contacts, equipment, configuration files, and more.

Customer accountability and Sign-off-Once a technician has completed a job they are required to upload pictures and notes and customer sign off to the Galaxy online portal. This allows Galaxy to have a transparent view of the job being performed and ensure the necessary work is being completed properly.

CLIENTS

Some of the clients for these commercial installations include:
  • Cineplex Cinemas
  • Best Western Hotels
  • Winners/Marshalls/HomeSense
  • Sherwin Williams
  • Wyndham Group of Hotels
  • Burger King
  • The Body Shop
  • Armani Exchange
  • Nike
  • Costco
  • Oil Rigs
  • Mines
  • Work Camps

COVERAGE & CERTIFICATION

Galaxy’s network of technicians have mandatory standard safety certifications required and additional certifications as well based on customer requirements. Some of these safety requirements include ladder safety, working at heights, and POST for working on oil and gas sites. All technicians have their Certificate of Insurance for liability and also provincial Work and Safety board clearances.

Based on contractual requirements and agreement, technicians service and respond within SLA time associated for each customer based on geographical location of the site. There are some enterprise customers which require a 4-6-hour turnaround for a tech to be on site from the time the call was dispatched.

WAREHOUSING

In Canada, Galaxy has warehousing facility at two locations to ship cross country: Mississauga, ON and Edmonton, AB. Galaxy stores and distributes equipment to all technicians from these two warehouse locations. We can assist in the logistics and deployment from single site to even the largest projects.

AWARDS

Once every 2 years, Hughes Network System hosts & conducts an Enterprise Installer Conference for all Distributors across North America and Galaxy Broadband Communications Inc. has been awarded:

Meeting & Exceeding Customer Commitments for:

  • District Management Performance Evaluation – Silver Club
  • Single Appointment Metric – Silver Club
  • Install Reliability Award for Least Amount of Service Calls Within 60 Days - Gold Club
  • Performance to Confirmed Schedule Date - Gold Club
  • Digital Photo Upload Compliance - Gold Club