Residential Service Plans
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Our Seasonal Suspension Program
Seasonal suspension of service can be requested once per calendar year of your Term with a maximum of 6 months on hold per calendar year. Requests are subject to a $49.95 reactivation fee. Accounts on seasonal hold will be billed a standby charge of $15.00 a month until service is reactivated. Period of time service is on hold will be added to contract end date to complete minimum contract term. Minimum 2 business days is required to reactivate service.
Please note: In all cases service will automatically be reactivated and billed at date requested or at the six month date, whichever comes first. Galaxy customers can access more information on the My Galaxy portal.
