Premium Residential

RESIDENTIAL SERVICE - BC AND NORTHERN ON

Sitting out there without any High-Speed Internet options?

Galaxy’s high-speed Internet and VoIP phone service can connect you no matter where you live or work. Now bank online, shop, research, check the scores, send pictures, download music and files or chat with friends.

Businesses can now access high-speed Internet and increase productivity which means increasing the bottom line. The Galaxy Broadband connection also provides e-mail accounts and storage space. Access your web mail anywhere in the world…from any computer.

Residential Service Plans: Available Throughout Most Of British Columbia & Northern Ontario

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Seasonal Suspension Program

Seasonal suspension of service can be requested once per calendar year of your Term with a maximum of 6 months on hold per calendar year. Requests are subject to a $49.95 reactivation fee. Accounts on seasonal hold will be billed a standby charge of $15.00 a month until service is reactivated. Period of time service is on hold will be added to contract end date to complete minimum contract term. Minimum 2 business days is required to reactivate service.

Please note: In all cases service will automatically be reactivated and billed at date requested or at the six-month date, whichever comes first. Galaxy customers can access more information on the My Galaxy portal.

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How Galaxy Satellite Internet Works

Compare The Difference

Step 1
With the installation of a Galaxy satellite dish you now can send requests such as e-mails and browser searches from your computer which is transmitted by the little Galaxy dish up to the satellite and down to our Network Operations Center (NOC).
Step 2
From the Galaxy NOC, which contacts the specific website through the Internet, this is where the real “Galaxy” difference takes place. Our unique network will prioritize your request and through our Quality of Service (QoS), we deliver it more consistently and efficiently.
Step 3
The Website sends the information back to the Galaxy NOC and then beams the information back through the same path to your computer.


Minimum Computer Requirements

Operating system:

PC: Windows XP, Windows Vista, Windows 7. 
MAC: OS X 10.2 Jaguar – OS X 10.7 Lion

Processor:

PC: Pentium II 333 MHz or faster 
MAC: 300 MHz or faster

Memory (RAM):

PC: 128 MB RAM (Windows 2000 and Windows XP);
1 GB RAM (Windows Vista and Windows 7)
MAC: 128 MB

Free Hard Drive Space:

PC: 100 MB 
MAC: 150 MB

Networking Capability:

10/100/1000 Ethernet pre-equipped (configured for auto-negotiate)

Frequently Asked Questions

 

1. Can I watch movies online with Galaxy Broadband?
Small video clips can be streamed online (ie. YouTube) and the amount of streaming available depends on your service plan. However, we do not recommend streaming high throughput applications (ie. Netflix, Apple TV) that are designed for Cable and DSL connections. Using high throughput video streaming applications can cause you to exceed the Soft Download Cap. Alternatively, we have an unlimited download free period from 2 AM to 7 AM local time where you can download larger files such as movies without any slowdown.

2. What is the Soft Download Cap?
To ensure equal Internet access for all subscribers, Galaxy Broadband maintains a running average Fair Access Policy (FAP). Fair Access establishes an equitable balance in internet access across satellite broadband services by service plan for all Galaxy customers regardless of their frequency of use or volume of traffic. Each service plan has a ‘Daily Download Threshold’ which is measured in Megabytes (MB). If the customer uses their daily limit the internet speed will throttle back to about a dialup connection and will stay there for about 8 – 24 hours while the system refreshes itself. There are no extra charges.

3. What happens if I exceed my Soft Download Cap?
If your usage exceeds your plan’s Soft Download Cap, your download speed is temporarily reduced for about 24 hours (or longer if you continue to download). In such cases, Galaxy offers Restore Tokens that can be purchased by logging in to you’re My Galaxy account. By purchasing a Restore Token, your Daily Allowance is immediately reset, returning you to full speed. Your Download Allowance is not changed by purchasing a Token, and this fresh Download Allowance does not roll over into the next 24-hour period.

4. Can I play online games with Galaxy satellite internet?
Real-time online gaming, particularly “twitch/shooter” games, played on XBOX Live or The Playstation Network are not recommended with satellite internet due to the sub-second delay. You can play games which are not time sensitive such as poker, Facebook games, etc.

5.  What is latency and how does it affect satellite internet?
Latency refers to the time it takes data to travel across a network. A satellite network has greater latency due to the time it takes for the signal to travel to and from the satellite. Since most communications satellites are located in a geostationary orbit about 35,786 Km (22,223 mi.) above the Equator, you can expect a delay of about 500 to 800 milliseconds or approximately one half of a second delay to the overall response time between your computer and a host site or web server. 

Business applications which have protocols that require sub second response times will be affected by increased latency and are not recommended for use over satellite. A few examples are VoIP, video conferencing, remote desktop and Virtual Private Networks (VPN). Talk to your software supplier or network integrator for more details.

6. Does Galaxy Broadband provide satellite television along with internet service?
For over 20 years, Galaxy Broadband has provided satellite internet service for residential, small business, enterprise and government sectors. At this time we do not provide satellite television.

7. Can I install my own satellite hardware?
Certified installers for Galaxy are required because, unlike satellite TV, Industry Canada regulations prohibit self-installs of satellite transmission equipment by the general public. As a result, every system sold must be installed by a certified installer.

8. Can I put my service on hold?
You can put the service on seasonal hold for up to six months once per calendar year for a small standby fee of $15 per month. The period of time your service is on hold will be added to your contract end date to complete minimum contract term. You can still access your Galaxy email while your service is on hold.

Customer Support

Account Support:

1.877.463.9728
Mon – Fri. 8:00 am – Midnight EST 
Saturday and Sunday, 9am – 9pm.

Technical Support

1.877.463.9728
customersupport@galaxybroadband.ca

My Galaxy Customer Support Portal

Manage your account quickly, easily and all at your fingertips.

  • Check your invoice
  • Set up e-mail services and web mail
  • Check usage
  • Account updates
  • Technical Support
  • and much more

To access the My Galaxy Portal simply log in from our home page.

For new customers wishing to get set up, contact one of our customer care representatives at:
1-877-463-9728 M-F 8:00 am to 12:00 am EST Sat – Sun 9:00 am – 9:00 pm EST or email us at customersupport@galaxybroadband.ca for your registration ID.

  • Once you have your registration ID go to www.customercare.galaxybroadband.ca, then click on ‘Register’.
  • Complete all the required fields. Please note you must enter a valid email address in order to complete the registration.
  • Once you have completed all the required fields, click ‘Submit’
  • An email confirming your registration and account password will be sent to the email address you provide
  • Take this user name and password and enter it on the Customer Login on our web site home page and click login.

Let’s Talk

Talk to us about your remote communication needs and we will deliver a high-performance solution on time, on budget, and with a guaranteed service level agreement.