You can always contact us

Our hours:
Mon - Fri.  8:00 am - Midnight EST
Saturday and Sunday, 9am – 9pm.

customercare@galaxybroadband.ca

Customer Care Portal

Manage your accounts/sites, check your invoices and much more

To access the Customer Care Portal simply go to https://customercare.galaxybroadband.ca from your web browser, anywhere in the world.

Out of Town access to your web mail

Yes you do have access to your email. Simply click on the Web Mail Log In link on the left hand side of our navigation, or go to http://imap.hughes.net/mail from your web browser, anywhere in the world.

Our Seasonal Suspension Program

Seasonal suspension of service can be requested once per calendar year of your Term with a maximum of 6 months on hold per calendar year. Requests are subject to a $49.95 reactivation fee. Accounts on seasonal hold will be billed a standby charge of $15.00 a month until service is reactivated. Period of time service is on hold will be added to contract end date to complete minimum contract term. Minimum 2 business days is required to reactivate service.

Please note: In all cases service will automatically be reactivated and billed at date requested or at the six month date, whichever comes first. Please complete our online Seasonal Hold Request form or download the pdf version and fax it to 1-877-327-8448.