Customer Support

Account Support:

1.877.463.9728
Mon - Fri. 8:00 am - Midnight EST
Saturday and Sunday, 9am – 9pm.

Technical Support

24/7: 1.877.863.8439
customersupport@galaxybroadband.ca

My Galaxy Customer Support Portal

Manage your account quickly, easily and all at your fingertips.

  • Check your invoice
  • Set up e-mail services and web mail
  • Check usage
  • Account updates
  • Technical Support
  • and much more

To access the My Galaxy Portal simply log in from our home page.

For new customer wishing to get set up, contact one of our customer care representatives at:
1.877.463.9728 M-F 8:00 am to 12:00 am EST Sat - Sun 9:00 am – 9:00 pm EST or email us at customersupport@galaxybroadband.ca for your registration ID.

  • Once you have your registration ID go to www.customercare.galaxybroadband.ca, then click on ‘Register’.
  • Complete all the required fields. Please note you must enter a valid email address in order to complete the registration.
  • Once you have completed all the required fields, click ‘Submit’
  • An email confirming your registration and account password will be sent to the email address you provide
  • Take this user name and password and enter it on the Customer Login on our web site home page and click login.