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Sky Sentinel ProActive Monitoring

Speed – Reliability – Affordability

Remote Network Protection

Galaxy Broadband prides itself on delivering a business-class broadband access service that is reliable and offers maximum uptime. With Sky Sentinel proactive access monitoring service, customers receive a fully managed service that proactively monitors and manages designated broadband access circuits for maximum availability. Sky Sentinel has implemented comprehensive tools and systems to continuously monitor customers' broadband access lines and send automatic notifications if any faults are detected. Should a connectivity failure occur, an alarm is triggered at the Sky Sentinel NOC and a trouble ticket is generated automatically. Galaxy's technical staff proactively initiate the troubleshooting process and keep you informed of the resolution status.

Proactive Monitoring Services

Sky Sentinel Proactive Access Monitoring Service features

Deployment Features

Procurement,
Configuration
and Installation
  • Designs, procures, configures and installs all the hardware and software necessary to successfully deploy the proactive access monitoring service
  • Design of the monitoring service based on the customer network
  • Procurement of all necessary management devices and hardware clients
  • Configuration and installation of the management devices at all sites

Management Features

Proactive 24 x 7
Monitoring,
Management
and Support
  • Proactive fault monitoring and management, performance monitoring and management, and configuration management
  • Fault performance and monitoring of the entire access network to increase network availability
  • Management of all configuration changes and software upgrades
  • Resolution of all access connectivity issues for all sites
  • Generates fault trouble tickets and issue notifications automatically
  • Trouble ticket submission via centralized Web portal
    Coordinates replacement of defective hardware

Comprehensive
Reporting
  • Centralized reporting on availability, latency and packet loss
  • Real-time status of trouble tickets and corresponding resolution efforts
  • Summarizes results and provides quarterly customer technical review to create continuous performance improvements

Service Level
Agreements
  • Guaranteed problem response/resolution times and offers invoice credits when performance objectives are not met


 Benefits
 
Features Benefits
Unique Login Password to access all information on your site
Fault and Resolution Notification Automated email notifications keep you informed at all times
24 x 7 Proactive Support Minimizes mean time to repair and maximizes availability
Automated Ticket Creation Creates trouble tickets for line problems without any customer interaction
Service Level Agreements (SLAs) Guarantees problem response and resolution times
Consolidated Web-based Reporting Provides anytime access to performance summaries and reports
GIS mapping Shows actual location of each site displayed on a map
Real-time broadband network status Including site signal level and other critical information
Easy to configure For all installation, monitoring and support components
Summary reports Trouble ticket status, and Asset Tracking

Automatic Problem Detection and Resolution

Sky Sentinel prides itself on providing a business-class broadband access service that is reliable and offers maximum uptime. To accomplish this, Sky Sentinel has implemented comprehensive tools and systems to continuously monitor our customers' broadband access lines and send automatic notifications if any faults are detected. If a connectivity failure occurs, an alarm is triggered at the Sky Sentinel NOC and a trouble ticket is automatically opened. Sky Sentinel technicians on staff 365 x 24 x 7 proactively initiate the troubleshooting process and keep you informed of the resolution status.